FAQs
Returns & Warranty
We’ve got you covered with a 12-month warranty.
If something shows up that’s a manufacturing fault, we’ll sort it with a replacement or refund.
For what’s covered/excluded and how to claim, see our Warranty & Returns Policy.
When will I get my order?
Check the order status under the price — it shows whether your gear is in stock or on pre-order, and how far out it is.
In stock: dispatched within 1–2 business days.
Delivery is then 1–3 days Auckland, 2-4 days North Island, 3–7 days South Island, 4–8 days rural South Island.
Those timeframes start once your order is in our warehouse. On pre-order,
add the lead time shown on the product page.
For full detail, see our Shipping Policy.
How much does shipping cost?
Shipping is calculated at checkout based on your gear and your address.
Order multiple items and they ship as one freight charge — you're never charged per item.
Auckland — from $49, or free if you collect a tent/awning from our depot.
North Island — from $69, or free if you collect a tent/awning from Auckland depot.
South Island — from $99
Rural & remote South Island — from $169
Shipping to Australia? Delivered to your closest freight depot for collection. Duties, GST and customs clearance are covered by us.
Full detail in our Shipping Policy.
What vehicles is it compatible with?
Our awnings mount to most roof racks, crossbars and roof platforms using the included L-brackets and hardware.
Check your vehicle's dynamic roof load rating — the limit while driving — and make sure it covers the awning (23kg) plus your racks , and your rooftop tent too if you're running both together. That last part is where people come unstuck.
Your racks have their own rating, often lower than the vehicle's. Your real limit is the lowest of the three.
Check your owner's manual, and get in touch with your make, model and year if you want us to go through it with you.
What's included?
- 1000D polyester travel cover
- L-brackets and mounting hardware
- Integrated LED strip — USB powered
- Extendable drop-down legs
Will it handle wind and rain?
It's free-standing, so it holds its shape unsupported. When the weather turns, drop the extendable legs to lock it steady.
Fabric is 280 GSM ripstop polyester with PU5000 waterproofing and UPF 50+ sun protection — four-season ready for real NZ conditions.
Does it work with a rooftop tent?
Yes. It mounts alongside your setup and pairs with any Stoke rooftop tent.
Just make sure your roof load rating covers both together, not each on its own.