FAQs
Returns & Warranty
We’ve got you covered with a 12-month warranty.
If something shows up that’s a manufacturing fault, we’ll sort it with a replacement or refund.
For what’s covered/excluded and how to claim, see our Warranty & Returns Policy.
When will I get my order?
Check the order status under the price — it shows whether your gear is in stock or on pre-order, and how far out it is.
In stock: dispatched within 1–2 business days.
Delivery is then 1–3 days Auckland, 2-4 days North Island, 3–7 days South Island, 4–8 days rural South Island.
Those timeframes start once your order is in our warehouse. On per-order,
add the lead time shown on the product page.
For full detail, see our Shipping Policy.
How much does shipping cost?
Shipping is calculated at checkout based on your gear and your address. Order multiple items and they ship as one freight charge — you're never charged per item.
Auckland — from $79, or free if you collect a tent/awning from our depot.
North Island — from $189, or free if you collect a tent/awning from Auckland depot.
South Island — from $279
Rural & remote South Island — from $559
Shipping to Australia? Delivered to your closest freight depot for collection. Duties, GST and customs
clearance are covered by us.
Full detail in our Shipping Policy.
What vehicles is it compatible with?
The APEX weighs 72 kg. Two numbers on your vehicle matter, and they're different:
Dynamic roof load — the limit while driving. You need at least 75 kg, and 85 kg or more is the comfortable margin once racks and crossbars are counted.
Static roof load — the limit while parked, which is what carries you and your gear once the tent is open. This is usually far higher than the dynamic rating, and it's why rooftop tents work at all.
Your roof racks or crossbars have their own rating too, often lower than the vehicle's. Your real limit is the lowest of the three.
Check your owner's manual for both figures — don't rely on figures found online. Not sure? Get in touch with your make, model and year before you order and we'll go through it with you.
How hard is it to take it off?
With the standard hardware, it's a two-person lift and a few bolts.
If you want it off in minutes without tools, add our Quick Release Tent Bracket — over-center latches, self-aligning puck, cable lock included.
What’s included for comfort?
All tents come with:
- memory foam mattress
- an anti-condensation mat
- a ladder
- 2x shoe bags
- 12V power panel
- tri-colour LED lighting
Can I mount gear on top?
Yes — with our slimline crossbars fitted. They bolt into the T-channels on the shell and carry up to 50 kg. Sold separately.